When renting a property, a tenant expects much more than a roof over their head—they want your company to deliver a certain type of experience. Property management is a customer-oriented industry, and staff is responsible for meeting the needs of owners, prospects, and tenants. Meeting and exceeding these needs helps keep your business healthy and growing on every level.
Excellent customer service skills should be at the forefront of your hiring criteria, however with the countless responsibilities property management professionals face, balancing them can be a daunting task. How can you provide the superior communication and service tenants expect without falling behind in other areas of your business?
A Contact Center may be the answer. Live, professional agents serve as an extension of your team, providing professional 24/7 service to all incoming calls and emails. With reduced interruptions and stress, your staff will save time and can rest assured knowing calls from tenants, prospects and new business are in good hands. Your company will also gain real-time visibility to high-quality data, lead tracking, and more.
In this eBook, you will find out how specialized service from Propertyware Contact Center is positioned to deliver impressive results. Download today and learn the top 10 ways Propertyware helps grow your single family rental housing business!