Give Tenants Online Access to Account Info

Your customers are already accustomed to managing many of their accounts online, checking balances and making online payments. Why shouldn’t they get these same benefits from their landlord? How much time does your management team spend each month chasing past due rent payments and answering questions regarding a tenants balance? There has got to be a better way.

Offer your tenants the ultimate amenity that differentiates your properties from the competition and streamlines communications with your management team. With Propertyware’s Customer Portal, your tenants can log into a secure website and access their account information, wherever or whenever they want. Propertyware offers Customer Portals for Tenants real-time access to the same information in your property management solution, including:

Tenant Portals

• Update contact information
• Real-Time threaded conversations with property managers with email alerts
• View tenant ledger and make payments online
• Give notice to vacate
• Submit service requests and check their status
• Access shared lease and properties documents

Back to Top

Do your owners ever wonder, “What does my property manager do to deserve these management fees?” If you could only show owners your management efforts when collecting payments and the endless customer service issues, then they would never question the value of your services.
Tired of spending days, if not weeks, creating statements and reports for your owners? Owners are demanding more visibility into your management efforts daily. Giving them this visibility will result in countless hours of valuable staff time. Not giving owners this visibility might result in losing their business. How can your business keep pace?
Fortunately, the Propertyware Property Management Service Cloud offers your business the solutions to succeed. By leveraging Propertyware Customer Portals, you can offer owners controlled, real-time access to their portfolio information. This information will be presented in a professional manner that rivals their online bank with powerful features such as:

Owner Portal

• Update contact information
• Real-Time threaded conversations with property managers with email alerts
• View and approve work orders
• View bills and attached invoices
• Access owner statements
• Make electronic contributions to the portfolio balance
• Run real-time reports
• Access shared documents

Back to Top

Industry experts all agree that the quality of customer service offered to tenants is one of the top three reasons why they choose to either renew their lease or vacate a unit. Just consider the high cost for replacing a tenant (i.e. turning the unit, listing the vacancy online, showing the unit, screening the prospect, etc.). Can you afford to offer poor customer service?
Just plug Propertyware Maintenance into your Customer Portals and allow tenants to submit service requests online and check their status. The calls into the management office will quickly disappear and lease renewals will skyrocket! Propertyware Maintenance allows you to manage the entire work order process:

Tenant Portal Features

• Submit service requests with photos and descriptions
• Grant management staff access to their unit
• Check the status of service requests
• Communicate online with management staff with threaded conversations
• Receive real-time updates via email on work order status

Work Order Management

• Track all tenant service requests and work order
• Manage your vendor directory
• Track work order related tasks
• Create bills and associated them with work orders
• Upload and share documents attached to work orders with your tenants, owners and vendors
• Track your work crews time
• Create custom views, reports and dashboards of work order data

Back to Top

Share Documents With Owners and Tenants

Did you know that the average property manager uses 10,000 pages a year? This is not only costly for your business, but it hurts our environment. Property managers waste countless hours each month searching for documents in file folders and sharing them with customers. These inefficiencies result in less time spent trying to fill vacant units and acquiring new customers.
Go Green with Propertyware and eliminate many of the documents you print each month by sharing them online. Choose from dozens of property management forms or upload your own and personalize them with our custom form generator. Each document can be emailed to customers or shared in their customer portal with just a few clicks. You can even scan and upload any document to share with your management team or customers.

Document Management Features

• Create mail merge documents
• Email or share any document in your Customer Portals
• Create a central location for property management staff to find important documents
• Powerful search engine to find your documents
• Mark documents as Private to avoid sharing with others
• The same document can be shared between Tenant and Owner Portals
• Create custom reports to track documents created or deleted

Back to Top

In today’s information age, there are many ways for customers to communicate with your business. Inevitably, important communications fall through the cracks, resulting in frustrated customers and property managers. What’s more, it’s impossible to hold your management team accountable for customer service and the professional manner they speak with your customers if you can’t track it!
Propertyware Portals give your customers one centralized location to communicate with your management team by simply starting an online conversation. Each time a new comment gets added to the conversation, the customer and your management team will be instantly notified by email. Best of all, conversations are stored on leases and work orders, while also available for reporting purposes.

Back to Top