Processing Non-Sufficient Funds

Propertyware allows you to reverse a tenant payment you recorded as received on the tenant ledger, but that was then returned from the payor's bank due to insufficient available funds (NSF). Note that, if you have not yet included the particular recorded tenant payment within a closed bank deposit, you will need to do so before you process the NSF.

To process an NSF:

1. Locate the lease by using Search or the Lease Navigator.

2. Click the Tenant Ledger button on the sub-navigation bar.

3. Locate the correct payment by the value in the Ref# column.

4. Be sure that the identified payment is in the Deposited Payment Status.

5. • If the payment has an Undeposited Payment Status, close the bank deposit that includes the payment. If the payment is held in Payments To Deposit, then include it in an open bank deposit and then close it.

5. Click the NSF link in the Actions column.  

6. Enter the date the check was returned from your bank, any fees that should be charged to the tenant, the bank account in which the check was deposited, and any comments.

7. Click the Save button.

8. You will return to the Tenant Ledger where the results of the NSF process are displayed and highlighted in red.

9. • The NSF Payment- You will notice that the payment line now appears in red indicated that an NSF has been applied to it. To view the NSF payment details, click on the View button under the Action column. From here, you may generate a MS Word document that can be either printed, emailed, or faxed to the tenant by clicking the Print NSF Notice button.

   • The NSF Adjustment- This line item reverses the payment, returning the original charges covered by this payment to unpaid.

   • The NSF Fee- This line item reflects the NSF Fee charged to the tenant.

   • The Unpaid Charges- This line item displays the charges that were covered by the original payment, which now appear as unpaid.