Retain Valuable Tenants with World Class Service

To achieve optimized profitability and management potential, your business requires the tools to effectively systematize and automate the maintenance of your properties. Unfortunately, most property managers and owners are ineffective maintenance managers, regularly using no more than a two-way radio and a spreadsheet. Propertyware provides your business the innovative functionality to automate your property maintenance processes, from collecting service requests online from your tenants to generating printed work orders for your work crew or vendors. Propertyware Maintenance enables your staff to be more productive and to consistently deliver the type of high quality service that keeps your units occupied year after year.

Benefits

A customizable web pages allows to service requests from tenants and converting them to work orders
Allow tenants to create service requests online, complete with permission to enter your unit and an automated email receipt
Receive instant mobile and email alerts with service request details
Management staff can create work orders requested by tenants or for internal projects
Enforce an approval policy for new work orders created
Configure work order spending limits for the properties you manage
Add custom fields to work orders to meet the unique needs of your business
Share vendor information with your management team and assign them to your work orders
Create work order estimates, then track actual time and expenses from the assigned vendors
Print detailed work orders for your vendors, communicating the work that needs to be done
Manage turnovers and create expense recoveries that will appear on lease's tenant ledger

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Testimonials

Setup your service request form in minutes

Industry research has proven that when your management team is more responsive, tenant satisfaction increases and they are likely to renew their leases when they expire. When your tenants have a problem, they can submit an online service request 24x7 from your Propertyware Website. Propertyware provides your business with the tools to create a branded service request forms and automatically route incoming requests to the right property manager with a wireless alert.

Easy management for incoming service requests

Propertyware Maintenance provides all the tools for your management team to validate incoming service requests and/or seek management approvals. Easily communicate with your tenants using standard email templates and track all communications in one centralized shared location. With the ability to automate the service request process, your management team will become more accountable and efficient than ever before.

Organize and clear out your work orders

Your management team will respond to tenant service requests in record time when all property, lease, and vendor information are consolidated in a single shared location. When things get hectic in the management office, Propertyware Maintenance organizes incoming service request, work orders and turnover by your own criteria to ensure that important work doesn't fall through the cracks.

Assign vendors and print work orders

Propertyware Maintenance allows you to organize and share your vendor contacts with your entire team from one centralized online location complete with ratings, past work orders, billing history, recorded conversations, and uploaded documents. With this information at the fingertips of everyone, your management team will choose the right vendor for each job.

Record Time Bills & Track Time

It is crucial to properly track work order and turnover expenses to drive better bottom line profitability from the investment properties you manage. Propertyware Maintenance integrates with the Money Out module to properly track incoming vendor bills. A powerful time tracking feature also allows you to account for your work crews time to drive more efficiency from your service technicians.