| Security Details |
Description |
| Physical Security |
Our data center is collocated near San Francisco, CA at a facility that provides:
- 24 hour, 7 days a week, 365 days a year of physical security including video surveillance and intruder alerts systems.
- Biometric palm print and picture identification to enter the building, followed by a security guard access point.
- Pre-authorized controlled locked access in to server room.
- Redundant t electrical generators, redundant data center air conditioners, and other backup equipment designed to keep servers continually up and running.
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| Internet Firewalls |
Firewalls block all attempts to access our data center other than from methods and points that we allow. In addition, Propertyware monitors and analyzes firewall logs to proactively identify security threats. |
| 128-bit Secure Socket Layer Data Encryption |
Propertyware leverages the industry's strongest encryption products to protect customer data and communications, including 128-bit Secure Socket Layer (SSL) Certification and 1024 Bit RSA public keys. When accessing the Propertyware application, your login with the unique ID and password that we require starts a connection where all data is passed back and forth encrypted. Just check for the lock icon on your browser which indicates that your data is fully shielded from access while in transit. This is the same technology used by banks and online trading companies when transmitting data over the Internet. |
| Password Protected Access |
Access to the Propertyware application is controlled to only registered users who have a unique user name and a password. In order to make this process more secure, we us enforce the use of difficult to guess passwords. As an added check in the event of a forgotten password, we also ask registrants to specify a security question and answer. Further, if anyone tries to access the application by guessing at a user's ID and password, the account will be locked out after 3 attempts. |
| User Role Level Access Idle Timeouts |
As an administrator of the Propertyware application you can assign every user a specific role with specific permissions to only see and use the features related to their own jobs. The application also detects if a user's connection is idle and automatically disconnects to prevent someone else from sitting at your computer and using your access. |
| Daily Data Backups |
Regular backups of your data are integrated into our standard service. In addition to daily backups, we conduct full system-wide backups every week, and store the data in a separate, fire-safe facility. |
| Powerful Internet Backbone |
Having a direct connection to the three major Internet backbone providers ensures that there are no data transmission bottlenecks to our data center.. |
| Database Security |
Whenever possible, database access is controlled at the operating system and database connection level for additional security. Access to production databases is limited to a number of points, and production databases do not share a master password database. |
| Server Management Security |
You own all data entered into the Propertyware application. Propertyware employees do not have direct access to the Propertyware production equipment, except where necessary for system management, maintenance, monitoring, and backups. Propertyware does not utilize any managed service providers. The Propertyware systems engineering team provides all system management, maintenance, monitoring, and backups. |