Support Services

To meet the business needs of all our customers, we offer two support offerings that provide expert-level customer support, advanced Web tools, best practices, and administrative knowledge. Choose from the following support options:

Standard Support

Unlike other property management software vendors, Propertyware includes a baseline level of customer support with your subscription. Standard Support includes live phone support (excluding holidays), a two-business-day response time, the ability to submit an unlimited number of cases, and 24/7 access to our online support portal, which features advanced help topics, FAQs and on-demand training videos.

Premium Support

Our customers know that having a dedicated professional handle support for your Propertyware account can mean the difference between success and frustration for your team. Propertyware Premium Support provides your business with the maximum return on its investment by building a collaborative partnership with a highly dedicated customer support representative, complete with personalized services. Premium Support ensures a higher rate of adoption by your team, more success, and increased productivity.

Compare Support Packages

Services	Standard Support	Premium Support
Submit Cases Online	Unlimited	Unlimited
Response Time	2 Business Days	4 Business Hours
Phone Support	9-6 PM PST M-F	9-6 PM PST M-F
Plus priority routing	No	Yes
Toll-Free Access	No	Yes
Assigned Representative	No	Yes
Administration Services		Health check to determine if your company uses Propertyware to it's full advantage