Tenant Pro Case Study

Fox Rental Management Switches to Propertyware

“I needed a program that would grow with me and go with me anywhere I went.”

- Michelle Fox, Owner, Fox Rental Management


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The Property Management Solution Fox Rental Needed

Michelle Fox had a problem. As owner of Fox Rental Management in Clayton, N.C., and manager of more than 185 units, she realized that her property management software, Tenant Pro, was no longer able to keep up with the speed of her business growth and provide essential property management services like electronic payments and marketing.

Michelle needed something scalable to grow with her business so she wouldn’t have to continue switching solutions every few years. She also wanted advanced features that would enable her to provide her customers with a completely new level of customer service. As she puts it, “I was finding it difficult to give my owners and tenants the attention they needed. I was spending all my time stuck behind my desk instead of out in the field…that’s where Propertyware came in.”

Fox Saves 16 Hours Each Rent Week!

Once she made the switch to Propertyware, Michelle noticed an immediate difference with the rent process. It was faster and allowed her to become more productive—as an example, she saved 16 hours each rent week just by using electronic payments. She’s able to do the following without delayed turnaround times or going through cumbersome processes:

  • Pay bills and management fees online
  • Transmit owner statements, reports and payments
  • Push tenant and owner information directly to Microsoft Outlook® and Gmail®
  • Eliminate duplicate data entry
  • Work from any location with mobile access
  • Reduce hardware and IT staffing expenses due to Cloud-based technology

Smooth Migration from Tenant Pro to Propertyware

With a migration tool custom designed for current Tenant Pro users, Michelle was able to easily switch to Propertyware quicker than she had planned. “The process didn’t take weeks or months. In fact, Propertyware had our files ready for us in two-to-three business days.” In addition, Propertyware was able to identify and track missing information on Tenant Pro that was found and updated with the new Propertyware system upon implementation.

Electronic Payments, Tenant Screening, Property Web Sites and More

“Propertyware offers every tool I could possibly need in my day-to-day operations—and best of all, the tools all integrate with my property management system and work together seamlessly in real time.” The following are just a few of the tools available through Propertyware for more efficient and productive accounting, property management and marketing:

  • Mobile apps
  • Electronic payments
  • QuickBooks sync
  • Fee management
  • Tenant screening
  • Custom websites
  • Owner portals
  • Tenant portals
  • Posting tools
  • Renter’s insurance

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