Best Practices Guide
We understand that the COVID-19 pandemic brings financial uncertainties for your residents and can significantly impact your business. Residents may contact you to request assistance due to a variety of circumstances that affect their financial status during this pandemic period. This guide describes workflows and best practices that you can use to manage resident relief requests in Leasing & Rents.
- Gathering relief request information from residents using custom fields
- Making and recording decisions using custom fields
- Managing and tracking decisions using the Leases report
- Payment Plans and Options
- Manually Calculating and Waiving late fees