Managing COVID-19 Resident Rent Relief

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Best Practices Guide

We understand that the COVID-19 pandemic brings financial uncertainties for your residents and can significantly impact your business. Residents may contact you to request assistance due to a variety of circumstances that affect their financial status during this pandemic period. This guide describes workflows and best practices that you can use to manage resident relief requests in Leasing & Rents.

Topics include:

  • Gathering relief request information from residents using custom fields
  • Making and recording decisions using custom fields
  • Managing and tracking decisions using the Leases report
  • Payment Plans and Options
  • Manually Calculating and Waiving late fees