Offer 24/7 Service with Tenant Portals
Propertyware Tenant Portals software provide your customers instant access to their accounts anytime, anywhere. Save time, reduce paper waste and eliminate unnecessary headaches by offering tenants 24/7 access to powerful self-service tools. By offering tools like these to your tenants, you’ll differentiate your properties and create meaningful relationships that will retain customers year after year.
Track and Record Conversations
Your customers expect convenient tools that allow them to communicate with management staff when they have questions. Don’t risk losing important communications in your email inbox or on hand written notes. Propertyware Tenant Portals allow your customers to communicate with your management staff from one centralized location that’s available to them from any web browser or Internet enabled smart phone. Both tenants and management staff will automatically be notified via email when new comments are added to a conversation stream.
Get Paid Faster
Tenants can check their balance, pay rent online by credit card or electronic check (ACH) all from the convenience of an internet connected desktop or mobile device. These online payments are completely integrated with Propertyware’s tenant ledger with no required double entry of data. Propertyware will even automatically notify your tenants via email notification when their rent is past due! Now that’s smart.
Offer the Convenience of Online Service Requests
Research shows that one of the primary reasons that tenants look for a new home at lease renewal is the quality of services provided by management. Propertyware allows you to deliver world-class customer service where tenants can submit service requests (descriptions and photos), check their status and converse with management staff anytime, anywhere.
Share Documents Online
Save time chasing down documents to share with your tenants by simply publishing them in your secure Tenant Portal. Share everything from a copy of their signed lease agreement, letters, notices, and photos related to work orders. It’s simple, totally integrated and will save you time and money.