Propertyware allows you to manage the entire work order process from service request submission to job completion. Propertyware lets you collect service requests online, over the phone or on your mobile device. Everyone’s on the same page with powerful communication tools that allow you to share work order updates with tenants, owners and management staff. Propertyware handles every detail of the process from managing your vendors, dispatching work orders, tracking time/expense, invoicing tenants/owners and much more!
Offer Online Service Requests
Allow tenants to submit service requests 24/7 through your online Tenant Portal. Your management staff will receive instant notification, while the work order will be assigned to the correct member of your team. You’ll also eliminate the inbound calls from tenants checking on the progress of these work orders, since they can check the status and communicate with you through the Tenant Portal.
Track Your Assets
Propertyware allows you to keep track of any assets associated with your building and/or appliances for individual units. Each asset can be customized to track whatever fields you desire, warranty information, primary vendor and attachments. Next time you have an appliance that needs service, attach the asset to your work order and dispatch it to vendors with a single click! Propertyware will even let you generate reports that reveal the asset work order history so you can identify less reliable makes/models.
Manage Work Orders More Efficiently
Need to track preventative maintenance or recurring work orders? Propertyware’s got you covered. Create your work order with a recurring schedule and we’ll take care of the rest. With Propertyware Service Agreements you’ll automatically be notified when a new work order gets created and added to your queue.
Track Time and Expenses
Create estimates, invoices and seek approvals from owners automatically through the Owner Portal. If you manage your own maintenance company or work crew, time tracking is nicely integrated into any work order with one click invoicing. Propertyware simplifies work order expense tracking by enabling you to create a bill, charge tenants, create a markup for your management fees and much more. Everything’s completely integrated with Propertyware Accounting and your Tenant and Owner Portals.