Maintenance Contact Center

Increase Tenant Satisfaction

Whether it’s an emergency or routine maintenance, we’re here, 24/7 ready to respond to every tenant call quickly and professionally on behalf of your brand. With the Propertyware Contact Center, tenants can expect a professional and consistent experience, each and every time they call. And because everything is integrated into the Propertyware platform, keeping track of it all is intuitive and simple.

Streamline Operations, Increase Tenant Satisfaction

Free yourself and your staff to focus on operations rather than manning the phones. Our best-in-class, single family contact center ensures every call and email is answered by highly-trained, professional leasing agents who become an extension of your staff. Let us help you run your business more efficiently while delivering top-notch customer service.

Tailored to Meet Your Needs

You choose the level of support based on staffing needs and budget.

• Quick Implementation
  Get up and running in as little as two weeks.
• Faster Intake = Faster Service
  We automate dispatch of service technicians for the quickest response.
• Better Call Quality
  No one else in the industry offers Propertyware’s intensive training.
• One Single Platform
  Because service requests are entered into Propertyware, it’s all in one place.
• More Detailed Tracking
  Capture and quantify service request volume, response times and trends.

Property Managers Love Contact Center

• Best-in-Class Service
  10+ years partnering with property management companies.
• Full Visibility
  Log and view all requests with Propertyware integration.
• Superior Service
  Highly-skilled professional agents exceed expectations.
• Detailed Reporting
  Generate reports down to the property level.
• Customized Solution
  Prioritize workflows based on your unique business.