Maintenance Contact Center

Maintenance call center agents are ready to answer every maintenance request, dispatch calls, and keep track of it all.

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Increase Tenant Satisfaction

Whether it’s an emergency or routine maintenance, we’re here, 24/7 ready to respond to every tenant call quickly and professionally on behalf of your brand. With the Propertyware Contact Center, tenants can expect a professional and consistent experience, each and every time they call. And because everything is integrated into the Propertyware platform, keeping track of it all is intuitive and simple.

Streamline Operations, Increase Tenant Satisfaction

Free yourself and your staff to focus on operations rather than manning the phones. Our best-in-class, single family contact center ensures every call and email is answered by highly-trained, professional leasing agents who become an extension of your staff. Let us help you run your business more efficiently while delivering top-notch customer service.

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Tailored to Meet Your Needs

You choose the level of support based on staffing needs and budget.

  • Quick Implementation
    Get up and running in as little as two weeks.
  • Faster Intake = Faster Service
    We automate dispatch of service technicians for the quickest response.
  • Better Call Quality
    No one else in the industry offers Propertyware’s intensive training.
  • One Single Platform
    Because service requests are entered into Propertyware, it’s all in one place.
  • More Detailed Tracking
    Capture and quantify service request volume, response times and trends.

Property Managers Love Contact Center

  • Best-in-Class Service
    10+ years partnering with property management companies.
  • Full Visibility
    Log and view all requests with Propertyware integration.
  • Superior Service
    Highly-skilled professional agents exceed expectations.
  • Detailed Reporting
    Generate reports down to the property level.
  • Customized Solution
    Prioritize workflows based on your unique business.
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