Increase Tenant Satisfaction
Whether it’s an emergency or routine maintenance, we’re here, 24/7 ready to respond to every tenant call quickly and professionally on behalf of your brand. With the Propertyware Contact Center, tenants can expect a professional and consistent experience, each and every time they call. And because everything is integrated into the Propertyware platform, keeping track of it all is intuitive and simple.
Streamline Operations, Increase Tenant Satisfaction
Free yourself and your staff to focus on operations rather than manning the phones. Our best-in-class, single family contact center ensures every call and email is answered by highly-trained, professional leasing agents who become an extension of your staff. Let us help you run your business more efficiently while delivering top-notch customer service.
Maintenance Call Center Services Review by Alden Short
Alden Short’s maintenance team is a lean machine thanks to the Contact Center maintenance team. With the level of detail they provide, his team can focus on resident and property issues instead of answering phones.
Our best-in-class, single family contact center ensures every call and email is answered by highly-trained, professional agents who become an extension of your staff. Through the dedicated Propertyware Contact Center, we’re able to automate dispatch of service technicians for the quickest response possible.
Tailored to Meet Your Needs
You choose the level of support based on staffing needs and budget.
- Quick Implementation
Get up and running in as little as two weeks.
- Faster Intake = Faster Service
We automate dispatch of service technicians for the quickest response.
- Better Call Quality
No one else in the industry offers Propertyware’s intensive training.
- One Single Platform
Because service requests are entered into Propertyware, it’s all in one place.
- More Detailed Tracking
Capture and quantify service request volume, response times and trends.
Property Managers Love Contact Center
- Best-in-Class Service
10+ years partnering with property management companies.
- Full Visibility
Log and view all requests with Propertyware integration.
- Superior Service
Highly-skilled professional agents exceed expectations.
- Detailed Reporting
Generate reports down to the property level.
- Customized Solution
Prioritize workflows based on your unique business.