Never Miss a Call
Propertyware Contact Center ensures your management company is open for business, even after hours. Our professionally-trained, live agents are an extension of your team, capturing every leasing call and email, and offering 24/7 maintenance request support. Let your staff get back to growing your business rather than answering calls.
LEASING CONTACT CENTER
The Propertyware Contact Center is an industry-leading, technologically advanced lead management system, working to ensure every call and email is answered, no exceptions. Our highly trained professionals act as an extension of your staff, delivering superior customer service each time.
Maintenance Contact Center
The dedicated Propertyware Contact Center is the largest, most unified communications network of its kind in the industry. So you can count on our team of highly trained professionals to provide immediate resolution to your tenant’s maintenance issues, around the clock.
Property Contact Center Review By Alden Short
Alden Short simply couldn’t answer all of their calls until they found help in the form of Propertyware Contact Center.
Propertyware® Contact Center answers your phone around-the-clock to nurture the quality leads that can slip through your fingers when you’re not able to answer. We act as a part of your leasing and marketing team—and your brand. Propertyware Contact Center leasing agents experience four weeks of intense training to become a professional, knowledgeable part of—not only your team—but your brand—fielding inquiries from prospects and maintenance requests from residents when your leasing staff cannot.
Why Property Managers Love Contact Center
- Maximize Marketing Dollars – capture all leasing calls.
- Inform and Engage – we effectively answer prospects’ questions and set more qualified appointments.
- Seamless Integration – sync guest card data directly into your Propertyware account.
- Custom Reporting – provide detailed reports to optimize ad spend.
- Increased Efficiency – automate dispatch of service technicians.
- One Complete System – Enter service requests into Propertyware.
- Tailored Solution – manage emergency and non-emergency calls based on staffing needs and budget.
- Detailed Tracking – capture and quantify service request volume, response times and trends.