Data-Driven Performance: 60 Minutes to a Better Bottom Line

Recorded February 11 at 1:00 p.m. CT | UTC/GMT -6

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Making the most of your data can absolutely change your business. See how Specialized Property Management is using Propertyware®—and its diverse/thorough reporting and open API—as a fundamental building block to digest their data and help eliminate the uncertainty and stress of running and managing their property management business.

Join Charles Thompson, Ari Lund and Nathan Jackson from Specialized Property Management, along with Propertyware’s Barb Kaplan, as they discuss the important KPIs they track and how they are leveraging the data and business intelligence to automate operations, make informed business decisions and drive overall strategy.

In this session, we’ll discuss:

  • Normalizing data for efficiency, reporting, automation and scalability to better know your numbers
  • How to better understand forecasting to ensure your business is trending in the right direction
  • Anticipating operational costs and HR staffing to meet your demand/scale, revenue and profit objectives
  • Leveraging the value of Manager Decision Modeling


Charles Thompson

Charles Thompson leads the company’s long-term strategic direction while maintaining deep involvement in ongoing company operations and acquisitions. With 27 years of experience in turnaround management, strategy-based consulting and implementing best-practice operational models for industry-leading brands, Mr. Thompson has built Specialized into an industry leader across multiple markets with over $600M in assets under management.

Ari Lund

Ari Lund has 15 years of experience in single family property management and is primarily responsible for driving efficiencies and cost reduction via the company’s best-in-class operational model, which includes Specialized’s proprietary technology, RentalView360. He also oversees the company’s service, from maintenance and leasing to training and support. His innovative nature and customer service focus have always driven him to look for new and better processes to enhance company, client and tenant interactions.

Nathan Jackson

Nathan Jackson is responsible for the development, implementation and management of the SPM’s industry-leading Business Intelligence platform, Rental IQ. In addition to Rental IQ, Nathan also manages the design and development of business automation software to streamline SPM’s operations. Nathan is great at taking large datasets and turning them into actionable insights. He is always looking for new ways to streamline the business and implement effective technology.

Barb Kaplan

As the Industry Principal, Barbara is able to utilize her more than 20 years’ experience in property management and associated technology to help support customers and the internal teams at Propertyware. She is passionate about customers and enjoys managing events and staying on top of industry trends. She is committed to always delivering a great experience.

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